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Rules of stay in the hotel and use of the hotel services
1. General terms
1.1. By these Rules JSC "Sochi-Park" regulates the procedure for the provision of hotel services in the hotel complex "Bogatyr" (hereinafter - the Hotel).
1.2. The hotel provides services at the address: 354383, Russian Federation, Sochi, Nizhne-Imeretinskaya lowland, Olympic Avenue, 21.
1.3. These Rules are developed on the basis of:
- the Constitution of the Russian Federation;
- Civil Code of the Russian Federation;
- Federal Law of July 27, 2006 No. 152-FZ "On Personal Data";
- Law of the Russian Federation "On Protection of Consumer Rights" dated July 27, 2005 N 14-0-FZ;
- Rules for the provision of hotel services in the Russian Federation, approved by the Decree of the Government of the Russian Federation dated October 09, 2015 No. 1085;
- other provisions of the current Russian legislation.
1.4. These Rules govern the relationship between consumers (hereinafter referred to as guests), i.e. individuals who intend to use the services of the Hotel exclusively for personal, family, household and other needs not related to the implementation of entrepreneurial activities, and the contractor - the Hotel, which provides hotel services to consumers.
1.5. The brand name, location and working hours of the Hotel are posted on the information sign at the main entrance to the Hotel.
1.6. The Hotel's operating hours are round-the-clock, 7 (seven) days a week, all year round, with the exception of the period for repair work, which are regulated by a separate order indicating the closing / opening dates, as well as on the basis of decisions to suspend activities bodies of state power and local government.
1.7. There is no maximum stay limit at the Hotel.
1.8. Foreign citizens staying on the territory of Russia in general have all the rights and bear responsibility for the actions they have committed on an equal basis with Russian citizens. The exception is diplomatic and consular employees, as well as other categories of persons who, according to the current Russian legislation, are subject to legal immunity.
1.9. Complete information about the Hotel: name, certificate of state registration, certificate of registration with the tax authority, certificate of assignment to a 4-star category, cost of services, list of services, category of rooms with their description, list and cost of additional services, information about the procedure and form of payment, these Rules, information about public catering, health center, communications, consumer services, information about the local consumer protection authority and other information in accordance with the requirements of the current legislation of the Russian Federation, - the Guest can receive at the reception guests, as well as on the official website of the Hotel https://bogatyr-castle.ru/.
2. Information about services, order of registration of accommodation at the Hotel and payment for services
2.1. The hotel concludes agreements with legal entities and individuals for the reservation of vacant seats and the provision of hotel services.
2.2. The total number of guests in the room must correspond to the number of beds in the room.
2.3. The hotel carries out registration of citizens of the Russian Federation and foreign citizens at the place of stay.
2.4. Registration of consumers who are citizens of the Russian Federation at the place of stay in the Homeland is carried out in accordance with the Rules for registration and removal of citizens of the Russian Federation from registration at the place of stay and at the place of residence within the Russian Federation, approved by the Government of the Russian Federation of July 17, 1995 No. 713 "On approval of the Rules for registration and deregistration of citizens of the Russian Federation at the place of stay and at the place of residence within the Russian Federation and the list of persons responsible for receiving and transferring to the registration authorities of documents for registration and deregistration of citizens of the Russian Federation for place of stay and place of residence within the Russian Federation.
2.5. Registration of a foreign citizen and stateless person at the place of stay in the Hotel and their deregistration at the place of stay is carried out in accordance with the Rules for the implementation of migration registration of foreign citizens and stateless persons in the Russian Federation, approved by the decree of the Government of the Russian Federation of January 15 2007 No. 9 "On the procedure for the implementation of migration registration of foreign citizens and stateless persons in the Russian Federation." The Hotel Administration does not provide temporary accommodation services to foreign citizens and stateless persons in the absence of documents confirming their legal presence on the territory of the Russian Federation, in accordance with the Law of July 18, 2006 No. 109-FZ.
2.6. Registration at the Hotel of minors under the age of 14 is carried out on the basis of identity documents of the parents (adoptive parents, guardians) or close relatives, accompanying person (s), a document certifying the powers of the accompanying person. (persons), as well as birth certificates of these minors.
2.7. Citizens of the Russian Federation present to the Hotel the following identity documents:
- passport of a citizen of the Russian Federation, proving the identity of a citizen of the Russian Federation on the territory of the Russian Federation;
- passport of a citizen of the USSR, which certifies the identity of a citizen of the Russian Federation, until it is replaced within the prescribed period with a passport of a citizen of the Russian Federation;
- passport, proving the identity of a citizen of the Russian Federation outside the Russian Federation - for persons permanently residing outside the Russian Federation;
- birth certificate - for a person under the age of 14.
Foreign citizens present a migration card, visa and one of the following identity documents:
- passport of a foreign citizen or other document established by federal law or recognized in accordance with an international treaty of the Russian Federation as a document proving the identity of a foreign citizen;
- a document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as a document proving the identity of a stateless person;
- a temporary residence permit for a stateless person;
- residence permit of a stateless person.
The hotel has the right to refuse accommodation to the guest if the above documents are not submitted.
2.8. When registering a Guest, the Hotel issues a registration card at the Guests' Reception Department. Guided by the Federal Law of July 27, 2006 No. 152-FZ "On Personal Data", the Guest signs a consent to the processing of personal data by the Hotel.
2.9. The guest has the right to book a room in advance. Reservation of a room is carried out by submitting an application using telephone, electronic communications, through the official website of the hotel https://bogatyr-castle.ru/, as well as by directly contacting the Hotel Reception and Accommodation Department.
2.10. The hotel applies the following types of booking:
- guaranteed booking - a type of booking in which the Hotel expects the consumer before the checkout time of the day following the day of the scheduled arrival. In case of untimely cancellation of the reservation, late or no-show of the consumer, he or the customer is charged for the actual idle room (space in the room), but not more than a day. If you are more than a day late, the guaranteed reservation will be canceled;
- non-guaranteed booking - a type of booking in which the Hotel expects the consumer until 4 pm on the day of arrival, after which the booking is canceled.
2.11. The reservation is considered valid from the moment the consumer (customer) receives a notification containing information about the name (brand name) of the Hotel, the customer (consumer), the category (type) of the ordered room and its price, the conditions of booking, the duration of stay in hotel, cancellation procedure, as well as other information determined by the Hotel.
2.12. The hotel reserves the right to arrange room reservation services by invoicing for services. When invoicing according to the application, the Guest confirms the booking services by making payment for services according to the invoice, within the period specified in the invoice. From the moment the payment is received to the hotel's bank account, the room reservation is guaranteed for the Guest.
2.13. The guest can pay for services in one of the following ways:
- In cash;
- bank cards MasterCard, Maestro, Visa, Visa Electron, MIR.
Payment for the services provided is carried out according to the price list valid at the time of booking the service. With the consent of the Guest, payment for accommodation services can be made in advance in full or in part.
2.14. Upon payment of accommodation and additional services, the Guest is provided with a fiscal check.
2.15. The check-in time for the start of service (check-in time) is 14:00 local time. Estimated check-out time (check-out time) - 12:00 local time.
2.16. When booking a room for a day, but the Guest stays at the Hotel for less than a day, payment is made according to the cost of the room per day. The Hotel does not provide hourly rates.
2.17. In case of untimely cancellation of the reservation, the Hotel reserves the right to recover penalties from the Guest in accordance with the cancellation conditions specified in the booking confirmation.
2.18. Early check-in and late check-out
2.18.1. Early check-in of the Guest is considered to be the check-in of the Guest to the hotel room before checkout time (14:00 of the current day local time). In case of an early arrival of the Guest (from 00:00 to 14:00 of the current day local time), the Guest shall be accommodated only if there are rooms free from reservation at the Hotel. In this case, the Guest pays the cost of early check-in in the amount of 100% of the current open rate for the corresponding room.
2.18.2. In case of non-guaranteed booking or when settling "from the counter", the Guest's accommodation before checkout time (14:00 of the current day local time) is made only if there are rooms free from booking. In this case, the Guest pays the cost of early check-in in the amount of 100% of the current open rate for the corresponding room.
2.18.3. Late check-out is considered to be the departure of the Guest from the hotel room after checkout time (12:00 of the current day, local time). In case of late check-out of the Guest, the accommodation fee is charged in the following order:
- late check-out in the period from 12:00 to 18:00 local time - in the amount of 50% of the current open rate for the corresponding room;
- late check-out in the period from 18:00 to 23:59 of the current day local time - in the amount of 100% of the current open rate for the corresponding room.
2.19. If it is necessary to extend the stay at the Hotel, the Guest can contact the Department of reception and accommodation of Guests 2 hours before checkout time. If there are free rooms of the required category in the Hotel, the period of stay may be extended.
2.20. When extending the stay at the Hotel, the Guest pays 100% of the cost of living at the open rate for the extension period.
2.21. In case of early departure of the Guest, the refund is made in the following order:
- for valid reasons (serious illness, death of close relatives, recall from the place of work due to official necessity, natural disasters and catastrophes) with the provision of copies of documents to the Hotel confirming the occurrence of these circumstances The Hotel undertakes to return to the Guest the money received for the services, minus the actual expenses incurred by the Hotel;
- if the early departure of the Guest is not justified by good reasons, the funds are returned to the Guest in accordance with the cancellation conditions specified in the booking confirmation.
2.22. In case of early departure of the Guest from the Hotel, sent by legal entities, travel agencies or intermediaries (hereinafter referred to as the Organization), the amount of refund is negotiated within the framework concluded between the Guest and the legal entity, agency, intermediaries of the contract.
2.23. When placing a Guest, whose stay at the Hotel was paid for by bank transfer by the Organization at the rate of a single room, additional accommodation of the Guest in this room is carried out at the rate of an extra bed. Upon arrival of the Guests who arrived from Organizations by bank transfer, changes in accommodation are carried out only on the basis of the written consent of the Organization that paid for the Guest's stay. In the absence of the written consent of the Organization, additional accommodation in the room is carried out at the current rate at the expense of the Guest. In case of additional accommodation with the Guest staying for cash, a recalculation from single to double occupancy is made in accordance with the applicable rates at the Hotel.
2.24. For accommodation of children until they reach 2 (two) years, provided they are accommodated with their parents (guardians) in the same room without providing an extra bed, no fee is charged. On request, a baby bed can be provided in the room.
2.25. In accordance with the Federal Law of 29.07.2017 N 214-FZ "On conducting an experiment on the development of resort infrastructure in the Republic of Crimea, Altai region, Krasnodar region and Stavropol region‘ Law of the Krasnodar region dated 27.11.2017 No. 3690-KZ "On the introduction of resort tax on the territory of the Krasnodar region "and amendments to the Law of the Krasnodar region" On Administrative Offenses ", individuals who have reached the age of 18, living in the accommodation facility for more than 24 hours, not exempt from paying the resort tax, from 07.16.2018 are required to pay the resort - tax in the amount of 10 rubles per day for using the resort infrastructure of the resort city of Sochi Resort tax is subject to transfer to the budget of the Krasnodar region and is not included in the cost of living.
2.26. Exemption from payment of resort tax is carried out upon presentation to the Father of the original document confirming the right to exemption from payment of resort tax, or its copy, certified in the prescribed manner, as well as in other cases stipulated by the current legislation of the Russian Federation.
3. Rules for staying at the Hotel with minors
3.1. Children under 12 years old are accommodated in the Hotel together with their parents (legal representatives) at rates approved depending on the age of the child. Children from 13 years old are accommodated according to the full approved rate for accommodation.
3.2. For games and entertainment for children, the Hotel has organized a children's club "Carousel" and an outdoor sports playground. The rules for visiting the children's play club and the open area are specified in Appendix No. 1 to these Rules.
3.3. It is prohibited on the territory of the Hotel:
- independent use of elevators, by children under the age of 12 without an adult;
- finding children under the age of 12, unaccompanied by adults, in the guest areas of the Hotel, on staircases and marches;
- visiting by children under 12 years old unaccompanied by adults restaurants and other catering outlets.
3.4. Parents' meals with children (breakfast, lunch and dinner) are carried out at the Hotel's food outlets, where parents are obliged to monitor the behavior of children, not to allow their children to move independently in the area of distribution tables on the buffet line.
3.5. Parents (persons substituting for them), officials take measures to prevent being in public places unaccompanied by parents (persons substituting them), relatives or responsible persons:
- minors under the age of 7 (seven) years - around the clock;
- minors aged 7 (seven) to 14 (fourteen) years - from 21:00 to 06:00;
- minors between the ages of 14 (fourteen) years and reaching their full birthday - from 22:00 to 06:00.
3.6. Parents (persons substituting for them), officials take measures to prevent minors from being in places intended for the sale of alcoholic beverages, beer and drinks made on its basis, since being in which can harm the health of minors, their physical, intellectual, mental , spiritual and moral condition.
4. Rights and obligations of the Guest
4.1. The guest is obliged:
- comply with these Rules, the hotel's order of residence and the order of payment for the services provided;
- timely and in full pay for the services rendered by the Hotel;
- maintain cleanliness, take good care of the property and equipment of the Hotel;
- compensate for damage in case of loss or damage to the property of the Hotel in accordance with the current legislation of the Russian Federation. The amount of damage is determined according to the accounting data on the day the damage was discovered. At the moment of detection of damage, an appropriate act is drawn up with the participation of the Guest and representatives of the Hotel;
- do not disturb other guests staying at the Hotel, observe the silence and order in the room, public order at the Hotel;
- in accordance with the established procedure, register visitors who remained in the room after 23:00, as well as pay for their stay in the room, according to the current rates for accommodation. In this case, the guest is fully responsible for his visitors;
- not to create conditions and prevent accidents of power grids, water and heat supply networks and other technical, engineering systems and equipment of the Hotel;
- upon detection of an infectious disease or suspicion of such an infectious disease in the Guest, immediately vacate the Hotel room (Article 33 of the Federal Law No. 52 "On the Sanitary and Epidemiological Well-Being of the Population" of 03/30/1999, as amended on 07/26/2019);
- strictly observe the rules of fire safety, preventing the occurrence of foci of smoke and / or fire;
- if you intend to use additional services at the Hotel (catering, Health complex) with the possibility of closing an account for a room, make a deposit to the Hotel's account. The minimum deposit amount is 5000 (five thousand) rubles;
- when leaving the room, close the water taps, windows, turn off the lights, TV and other electrical appliances, close the room;
- when leaving the Hotel, make a full payment for the paid services provided to it, notify the Receptionist of the reception and accommodation department of the Guests about your departure and hand over the key;
- after the expiration of the paid period of residence - vacate the room;
- in accordance with Article 12 of the Federal Law of 23.02.2013 No. 15-FZ "On the Protection of Citizens' Health from the Effects of Secondary Tobacco Smoke and the Consequences of Tobacco Consumption", smoke only in specially designated areas;
- during the stay of the Guest at the Hotel and in the adjacent territory, observe the fire safety rules;
- a guest who finds a loss, shortage or damage to his belongings is obliged to notify the Hotel administration without delay. Otherwise, the Hotel is released from responsibility for the non-safety of things;
- the guest has the right to receive quality services of the Hotel.
4.2. The guest is prohibited from:
- transfer the room key to unauthorized persons;
- store bulky items, flammable materials, weapons, chemical, radioactive and explosive substances, mercury;
- openly carry any types of civilian, service, military weapons available to the Guests of the Hotel, including in the performance of their official duties, as well as special equipment. Guests who, by the nature of their activity, have the right to carry and store weapons, are obliged, at the request of the Hotel administration, to provide documents certifying this right;
- store and not authorized to use pyrotechnic products;
- use electric heating devices;
- visit food outlets and other public areas in bathing suits, robes;
- smoke in the public areas of the Hotel (including, but not limited to, in the hotel room, in the corridors of the Hotel, in the public areas of the Hotel).
For the purposes of these Rules, smoking means the process of inhaling smoke and / or vapor, of any origin:
- smoke and / or steam resulting from combustion (smoldering) of tobacco and / or smoking mixtures of vegetable and / or chemical origin;
- smoke and / or vapor arising from the use of electronic systems, electronic cigarettes and other devices that produce aerosol and / or vapor and / or smoke by heating the liquid;
- independently rearrange the furniture in the room;
- take food out of the restaurant on a buffet basis. Taking out products is allowed with the notification of the restaurant administration only in case of poor health of any of the guests;
- bring and consume your drinks / food in the food outlets, health center and children's club of the Hotel;
- in the period from 23:00 to 07:00 turn on audio / video equipment at full volume, talk loudly, create other noise that disturbs the peace of the guests;
- keep animals, birds, reptiles, insects, etc in the room;
- swim in pools at unspecified hours;
- is under the influence of drugs, alcohol on the territory of the Hotel;
- carry out video and / or photography without prior written consent from the Hotel (this rule does not apply to filming conducted by the Guests for use solely for family and household purposes).
5. Rights and obligations of the Hotel
5.1. The hotel is obliged to provide accommodation in a place convenient for viewing and provide, upon the first request of guests, full information about the services provided by the Hotel, the form and procedure for their payment.
5.2. The hotel is obliged to ensure that each room contains information on the rules of residence and rules for using hotel services at the Hotel.
5.3. The hotel ensures full compliance with the quality of the services offered to the legislation of the Russian Federation.
5.4. The hotel provides guests with the following services at no extra charge:
- call a paramedic in the period from 09:00 to 21:00;
- call an ambulance;
- delivery to the room of the correspondence addressed to the Guest, upon receipt;
- wake-up at a specific time;
- use of an individual safe in the room;
- use of a safe deposit box located at the reception and accommodation counter;
- use of the gym during its work;
- use of the children's club "Carousel" during its work;
- use of an outdoor playground for children during its work;
- use of the outdoor pool according to the opening hours from May to October;
- Internet connection (Wi-Fi);
- use of parking on the territory of the Hotel;
- call a taxi.
5.5. The Hotel has the right to replace the room provided to the Guest in the Hotel if it becomes necessary to carry out emergency repair, sanitary-epidemiological and other measures in the room occupied by the Guest aimed at eliminating the reasons that threaten or impede their normal (high-quality and safe) use.
5.6. The Hotel has the right to refuse the Guest to provide accommodation services and to evict the Guest from the Hotel in cases of violation of these Rules, late payment for accommodation and additional services provided, manifestations of aggression by the Guest against the staff and other Guests or actions that threaten health safety or property of others. In case of gross violation by the Guest of these Rules, the Hotel has the right, if necessary, to call employees of the competent authorities.
5.7. The Hotel has the right to refuse service to persons whose condition shows signs of intoxication and / or whose behavior may create inconvenience for other Guests of the Hotel.
5.8. The Hotel ensures the confidentiality of information about the Hotel Guests.
5.9. The hotel undertakes not to hold noisy events after 23:00 and before 07:00, with the exception of pre-agreed holidays and entertainment programs.
5.10. The Hotel undertakes to promptly respond to the Guest's requests to eliminate non-amenities, breakdowns in the hotel's room stock.
5.11. The hotel has the right to make changes to these Rules.
6. Procedure for the settlement of claims. Responsibility. Limitation of Liability
6.1. The relations between the Guest and the Hotel for the provision of services to the Guest in accordance with these Rules are governed by the legislation of the Russian Federation.
6.2. The book of reviews and suggestions is located at the receptionist of the Reception and Accommodation Department of Guests and is issued at the first request of the Guest.
6.3. In the event of any controversial issues regarding the quality of service, both parties should strive to resolve the issue on the spot. If the problem cannot be resolved on the spot, the Guest must state their claims in writing with the name and surname. Guest, contact information and send them to the address: 354349, Sochi, post office No. 349, PO Box 11. Failure to comply with this condition may serve as a basis for full or partial refusal to satisfy the claim.
6.4. The Guest's claim is considered within 10 (ten) business days from the date of its receipt.
6.5. The Hotel is not responsible for the health of the Guest in the event that he consumes food and drinks purchased outside the Hotel, as well as in the event of harm to the Guest due to the fault of third parties or the Guest himself.
6.6. When third parties provide services on the territory of the Hotel, all claims regarding the quality of these services are presented by the Guest to third parties.
6.7. The Guest is responsible for providing the Hotel with false and inaccurate information. The risk of the consequences of providing such information in full is borne by the Guest.
6.8. Guests and persons invited by them are responsible for the loss and damage to the property of the Hotel provided at the time of the provision of services, and are obliged to compensate for the damage in case of its causing.
6.9. The hotel is not liable to the Guest for consequential damages.
6.10. The hotel is not liable to the Guest for improper performance or non-performance of its duties as a result of force majeure (force majeure).
6.11. The Hotel ensures the safety of the Guest's belongings in the room, subject to the order of residence in the Hotel, namely, the Guest observance of precautionary measures, including but not limited to: keep the door to the room closed, do not leave visitors in the room alone, do not invite unfamiliar people in the room, do not give the electronic key of the room to third parties. To store valuables, the Guest is advised to use an individual electronic safe in the room or deposit boxes at the reception desk.
6.12. The Hotel is not liable for the loss of money, other currency values, securities, bank and telephone cards, jewelry, jewelry and other precious things not transferred to the Hotel for storage. The hotel is released from liability for non-preservation of the contents of the safe or deposit box if it proves that, according to the storage conditions, someone's access to the safe or the safe box without the Guest's knowledge was impossible or became possible due to force majeure.
6.13. Responsibility for the life and health of minor children during their stay at the Hotel, staying in the adjacent territory is borne by their parents or other legal representatives. In case of failure to comply with these Rules and the occurrence of negative consequences in relation to minors, the administration of the Hotel is not responsible for their life and health.
6.14. All disputes arising between the Guest and the Hotel are preferably resolved through negotiations. The claim procedure for resolving disputes is mandatory. Unsettled disputes shall be resolved in court at the place of execution of this agreement specified in clause 1.2. of these Rules.
7. Procedure for the provision of laundry and dry cleaning services
7.1. A guest staying in a Hotel room has the right to order a laundry and / or dry cleaning service.
7.2. Laundry and / or dry cleaning services are provided to the Guest in the manner prescribed by Appendix No. 2 to these Rules.
8. The procedure for cleaning rooms
8.1. Rooms are cleaned daily from 9:00 to 18:00.
8.2. Bed linen in the rooms of the first category is changed once every three days or at the request of the Guest, in the rooms of the category "Junior Suite", "Suite", "Suite" - daily.
8.3. If there is a “Please clean the room” sign on the outside of the door or a special button that is pressed on the touch panel in the room, the room will be cleaned in priority order.
8.4. If there is a “Please do not disturb” sign on the outside of the door or if a special button is pressed, which is located on the touch panel in the room, the room will not be cleaned.
8.5. If additional cleaning is required (human biological wastes, blood), cleaning is carried out for an additional fee according to the price list.
9. Fire safety rules
9.1. The guest is obliged to comply with the fire safety rules provided by Appendix No. 3 of these Rules.
10. Additional information
10.1. The guest is informed and agrees that in accordance with the requirements of the Decree of the Government of the Russian Federation of April 14, 2017 N 447 "On approval of the requirements for anti-terrorist safety of hotels and other accommodation facilities and the form of a security passport for these facilities", the Hotel conducts video surveillance ... The video surveillance system is equipped with sound recording facilities.
10.2. The things left by the Guest in the room to be vacated upon the expiration of the paid period of stay are placed by the Hotel in storage in a storage room or other room suitable for these purposes, with the consumer being charged with all costs for their maintenance. Placement of things for storage is carried out by the administration of the Hotel in the presence of employees of the Security Department of the Hotel. The guest is notified of the upcoming event, provided that the Hotel Administration has information about its location.
10.3. Things forgotten or lost at the Hotel are kept in the Lost-and-Found section. Especially valuable items (money, documents, credit cards, mobile phones, digital gadgets, jewelry) are stored for six months. The rest of the items are stored for three months. The hotel does not store underwear, socks, stockings, tights, personal hygiene items, cosmetics, food, drinks. Shipping and handling costs for lost or forgotten items are the responsibility of the owner.
Appendix No. 1 - Rules for visiting the children's club "Carousel" and the children's outdoor sports ground.
Appendix No. 2 - Rules for the provision of laundry / dry cleaning services.
Appendix No. 3 - Fire safety rules.
Rules for visiting the children's club "Carousel" and the children's outdoor sports ground
1. General Provisions
1.1. The operating hours of the children's club "Carousel" (hereinafter referred to as the children's club) are from 09:00 to 21:00 seven days a week, the reception of children ends at 20:30. Technical breaks are provided from 12:00 to 12:30 and from 18:00 to 18:30. The opening hours of the kids club can be changed by the Hotel without prior notice to the Guests.
1.2. The total number of Guests simultaneously staying in the children's club is limited to 15 people. Upon reaching the maximum possible number of Guests, the Animator has the right to refuse to visit the children's club for everyone else.
1.3. The children's club does not provide educational services through the implementation of one or more educational programs, does not carry out educational functions.
1.4. While the child is on the territory of the children's club, the employee of the Hotel (hereinafter - the Animator) monitors the comfortable and safe stay of the children, looks after them.
1.5. The service of a child's stay in the children's club is provided to a child aged 1 to 12 years old and subject to the parent (legal representative) presenting a document confirming his status and granting the right to act as the child's legal representative.
1.6. Children under 6 years old can visit the kids club only if accompanied by a parent (legal representative). Children over 6 years old can stay in the kids' club without being accompanied by their parents (legal representatives). The animators of the children's playroom have the right to request a document confirming the age of the child.
1.7. For the Guests of the Hotel, the kids club is a free service.
1.8. For persons who are not staying at the Hotel, visiting the children's club is a paid service. Rates are provided to the Guest at the reception desk of the Hotel.
1.9. The admission to the kids club is a receipt for visiting the kids club.
1.10. A prerequisite for a child's visit to a children's club is the completion by a parent (legal representative) of the Children's Club Visit Log (hereinafter - Journal), which notes:
- date of admission of the child;
- time of reception of the child;
- estimated time of stay;
- name and surname of the child;
- FULL NAME and the contact phone number of the parent (legal representative);
- whether the child has allergies, chronic diseases, other medical restrictions and other necessary information about the child (including behavioral features that the staff of the children's club should know about when communicating with the child in order to ensure his own safety).
1.11. The signature of the parent (legal representative) in the Journal means that the parent (legal representative) is familiar with these Rules and fully agrees with them, as well as the absence of claims to the Hotel Administration regarding the presence of the child in the children's club (the child has no injuries, no harm to health).
1.12. Only the parent (legal representative) who brought him / her can pick up the child from the children's club.
1.13. The parent (legal representative) who leaves the child in the children's club guarantees the absence of allergic and infectious diseases in the child, during which the abandonment of the child without parental supervision is dangerous for the child. The parent (legal representative) undertakes to inform the Animator about all possible problems of the child in order to avoid unsafe situations with the child and other children: diseases, behavioral features, habits, etc.
1.14. The animator has the right not to accept a child with obvious signs of colds or infectious diseases, in case of obvious inappropriate behavior of the child.
1.15. The decision to admit children with disabilities or developmental disabilities to the kids club is made directly by the Animator.
1.16. In the event of aggression by the child towards the employees of the children's club, children, and other persons, the Animator reserves the right to terminate the child's stay in the children's club and to call the parents (legal representatives) early by the mobile phone specified in the Journal.
1.17. It is prohibited to bring piercing and cutting and other objects that can cause injury to the kids club, as well as carry-on luggage, food (in particular, sweets: ice cream, chewing gum, candy, etc.), drinks, money and valuables.
1.18. The animators have the right, if necessary, to call a paramedic, having previously contacted the parents (legal representatives) by mobile phone or by calling the Guest's number.
1.19. Children's club animators are not responsible for personal toys lost by a child.
1.20. Before visiting the children's club, the parent (legal representative) must independently take the child to the toilet, remove outer clothing, shoes, and jewelry from the child.
1.21. The animator does not change diapers or bathing children.
1.22. When visiting the kids club, you must have socks. The presence of a child in outdoor shoes or with bare feet is prohibited.
1.23. When visiting the kids club, a child under 3 years old must be in diapers.
1.24. It is forbidden for the animator of the children's club to release a child from the children's club without the accompaniment of a parent (legal representative).
1.25. It is forbidden to take out toys, books and other property of the children's club. The parent (legal representative) of the child bears full financial responsibility for the damage caused to the property of the Hotel's children's club. The amount of damage is determined on the basis of the accounting data on the date of the damage. A corresponding act is drawn up on the damage caused in the presence of the child's legal representative and representatives of the Hotel.
1.26. It is forbidden to visit the kids club with animals, birds, insects.
1.27. It is forbidden to smoke and drink alcoholic beverages in the children's club, and it is also forbidden to enter the premises in a state of alcoholic or drug intoxication.
1.28. The kids club animator reserves the right to deny access to the kids club to persons who do not meet the above requirements.
2.1. The relations between the Guest and the Hotel for the provision of services to the Guest in accordance with these Rules are governed by the legislation of the Russian Federation.
2.2. The hotel ensures full compliance with the quality of the services offered to the legislation of the Russian Federation.
2.3. The hotel is responsible for the correct completion by the parents (legal representatives) of the Hotel Kids Club Visitor Log.
2.4. Parents (legal representatives) of a minor are responsible for providing the Hotel with false and inaccurate information. The Guest bears the risk of consequences of providing such information in full.
2.5. The animator is not responsible for harm associated with the deterioration of the child's health, if it occurs due to a chronic illness.
2.6. Children under 12 years old must be on the children's sports playground under the supervision of their parents or accompanying adults.
2.7. Before using the rides, you must make sure that they are in good working order and that there are no foreign objects.
2.8. It is prohibited to violate the generally accepted rules of public order, norms of behavior in public places.
2.9. Children must not be left unattended. Parents (or their authorized persons) are obliged to supervise children, control their movement and access to attractions.
2.10. Smoking and drinking of alcoholic beverages is prohibited.
2.11. Walking on flower beds, lawns and fenced areas, climbing trees, park objects, fences, outdoor lighting poles and other structures is prohibited.
2.12. It is prohibited to cause any material damage to property located on the site.
2.13. On sunny days, children's slides can get hot and unsafe. Please make sure the surface is at a comfortable temperature before sliding.
2.14. For children under the age of 14 who find themselves on the territory of the playground, their legal representatives are personally responsible.
Rules for the provision of laundry / dry cleaning services
1. The Hotel undertakes to provide the Guest with dry cleaning and / or laundry services for garments and knitwear (hereinafter referred to as clothes items) of the Guest, and the Guest undertakes to accept and pay for the services rendered to him.
2. The Guest gives the clothes items to the Hotel for the services. The Guest must fill out the Order Form for laundry and dry cleaning.
3. The Hotel gives back to the Guest the completed order, by returning the Guest's clothes items to the Hotel room, in which the Guest filled in the Order Form.
4. The quality of the services provided by the Hotel meets the requirements of GOST R 51108-2016. National standard of the Russian Federation. Household services. Dry cleaning. General technical conditions "(approved and put into effect by the Order of Gosstandart of 11.10.2016 N 1360-st), and" GOST R 52058-2003. State standard of the Russian Federation “Household services. Laundry service. General specifications” (approved by the Resolution of the Gosstandart of Russia dated 28.05.2003 N 161-st) (as amended on 25.10.2012)
5. The Guest is warned and agrees that after dry cleaning the Guest’s clothes items:
- defects may be revealed when the product was accepted for dry cleaning;
- latent defects that have appeared as a result of a violation of the manufacturing technology of the product, including when using the adhesive method of fastening parts when sewing the product, as a result of natural operational wear and tear and improper care of the product during operation;
- old, not amenable to removal of stains, including from paint, mold, glue, ink, pastes for ballpoint and gel pens, markers and oils, medicines and cosmetics, from removing dirt at home, on clothes items from various textiles materials on clothes items made of natural and artificial leather or fur;
- change in color shade and different shades in places of the greatest wear of clothes items;
- partial loss of pile from the surface of clothes items made of artificial velvet and velor;
- etching and staining on clothes items from road dirt;
- whitish stripes and abrasion in places of greatest wear (cuffs and folds of sleeves, side seams, collars, pockets, lower part of the product) on clothes items from all types of materials;
- yellowness and discoloration resulting from prolonged exposure to sweat, chemicals, atmospheric conditions, and on light-colored fur clothes items, in addition, from natural aging of the hairline, manifested after dry cleaning;
- fuses, yellowing and whitish areas that have arisen due to improper ironing at home, during the manufacture of the product and appeared after dry cleaning;
- violation of the integrity of clothes items made of various materials, the descent of loops on knitted clothes items as a result of prolonged wear or in places damaged by moth larvae or cigarette ash, which revealed themselves after dry cleaning;
- creases and delamination on clothes items made of duplicated textile materials, formed during long-term operation or violation of duplication technology in the manufacture of clothes items;
- leaks, deformation of the fabric, creases, etching and shading, formed during the processing of clothes items with aqueous solutions at home.
6. The Guest is warned and agrees that after washing the Guest's clothes items, the following are allowed:
- defects revealed during the acceptance of the product for washing;
- hidden defects that have appeared as a result of a violation of manufacturing technology and improper care of the product during operation;
- weakening of the color brightness of fabrics dyed with unstable dyes;
- violation of the integrity of the clothes items and the lowering of the loops of knitted clothes items, arising as a result of operation, manifested after washing;
- old, not removable stains, spots and stains from drugs;
- leaks formed when the clothes items were washed at home;
- yellowness and discoloration resulting from prolonged exposure to sweat, cosmetics, weathering, etc.
Fire safety rules
1. All rooms in our hotel are equipped with an automatic power supply system. When leaving the room, you must take out the key card from the card reader. All power supply to the room will automatically turn off in a few seconds. We kindly ask you not to insert any foreign objects, including bank plastic cards into the card reader - this will lead to demagnetization of your bank card, damage to the card reader and power outage in your room.
2. Smoking of all kinds and types of cigarettes and devices in the hotel premises is STRICTLY PROHIBITED!
3. Smoking is allowed only in specially designated areas marked with appropriate signs.
4. It is prohibited to make changes to the electrical circuit in places of residence and rest, to install additional sockets and lamps, to use personal electric heating devices (including boilers, electric kettles, electric stoves, multicooker, microwave oven, electric irons, etc.), electrical wiring, temporary huts.
5. We remind you that it is prohibited to cover the switched on floor lamps and table lamps with objects and materials.
6. When leaving the room, make sure that all electrical appliances are off.
7. It is prohibited to store flammable liquids, flammable gases, explosives in places of rest and residence.
8. It is prohibited to make fires in the entire territory of the Hotel, as well as outside the territory of the Hotel in unidentified places.
9. It is prohibited to use defective electrical appliances, damaged electrical outlets.
10. If you arrive at the hotel for the first time, try to remember well the location of exits and stairs, familiarize yourself with the evacuation plan and the location of the primary fire extinguishing equipment.
11. If you detect a fire or signs of burning (smoke, burning smell, etc.) outside your room, you must:
- Immediately report the incident to the accommodation service by landline telephone "3000" or to the fire department by mobile phone number “112”, while it is necessary to name your location, the place of the fire, and also give your surname;
- leave the hazardous area through the evacuation routes and exits (according to the evacuation plans and voice notification of the fire) to the "Parking" gathering place and report your evacuation to the staff of the hotel complex or the fire department;
- in case of impossibility to leave the place of fire, it is necessary to go to the balcony or other open area, tightly closing the door behind you, and wait for the arrival of rescuers.
12. If you find a fire or signs of burning (smoke, burning smell, etc.) in your room, you must:
- Immediately report the incident to the accommodation service by landline telephone "3000" or to the fire department by mobile "112";
- leave your room after you close the windows and doors, leave the building through the evacuation routes and exits (according to the evacuation plans and voice notification of the fire), go to the "Parking" meeting point and report your evacuation to the staff of the hotel complex or fire department;
- if the corridors and stairwells are heavily smoked and it is not possible to leave the room, you must stay in your room with the windows wide open. A closed and well sealed door can protect you from dangerous temperatures for a long time. To avoid smoke poisoning, cover crevices and vents with water-dampened towels and bedding. Hanging a blanket, sheet, or bedspread outside is a common term for a call for help. If smoke enters the room from the street, close the window, leaving a sheet hanging outside, stand near the window;
- try to inform the administration about your location by phone; upon arrival at the scene of the firefighters you should go to the window and give them a sign to help you. You can wait out the fire on the balcony or in the loggia, while you must close the balcony door behind you.
Rules for visiting the beach
1. General terms
1.1. These rules are mandatory for all visitors without exception, who are on the beach of Bogatyr Group of Companies of Sochi-Park JSC (hereinafter referred to as the beach, beach area) and establish the procedure for servicing (rendering services) of Beach visitors, mandatory requirements for visitors safety, hygiene and other requirements, rights, duties and limits of responsibility of the administration and visitors, terms of sale and provision of additional services, prohibitions on visiting the beach, rules for visiting the beach by minors, rules for using changing rooms and showers, requirements and recommendations for the use of swimming suits -mov, rules of conduct on water bodies, the procedure for providing visitors with first aid, as well as the procedure for visitors to act in case of emergencies.
1.2. Location of the beach area: Krasnodar Territory, Sochi, Adler District, coastal zone of the Imeretinskaya Lowland in the interfluve of the Mzymta and Psou rivers, length 194 m. From PK 35 + 60 to PK 37 + 54.
1.3. The right of Sochi-Park JSC to the beach area is confirmed by the contract of free-of-charge urgent use of real estate state property of the Krasnodar Territory No. 3/2 dated May 26, 2015, assigned to the institution on the basis of operational management.
1.4. Information about the brand name, location, operating hours of the beach, phone numbers of managers, the list of services, the price list for the services provided, the book of reviews and suggestions and other information necessary in accordance with the legislation of the Russian Federation are posted on the information stand ("Consumer's Corner") located at the entrance to the beach.
1.5. These Rules are posted on the official website of Bogatyr Group of Companies (http: // bogatyr-castle.ru).
1.6. The persons using the beach services are obliged to familiarize themselves with these Rules before using the beach services. Receiving a cash register receipt and / or a bracelet is a confirmation that the Visitor is familiar with these Rules, fully agrees with them and undertakes to comply with them, bearing the risk of adverse consequences in case of their violation.
1.7. When an organized group of people visits the beach, the responsibility for compliance with these rules by all members of the group, including the group leader.
1.8. The rules are not a public contract or a public offer and are aimed at obtaining comprehensive information about the service provided, ensuring the safety of the service.
1.9. The rules for visiting the beach are drawn up in accordance with the regulatory requirements of legal acts of the Russian Federation.
2. Rules for using beach services
2.1. The beach is open to the public from 08:00 to 20:00 in the summer. Guests have the right to be on the beach only during the established opening hours. Swimming at night is not allowed when the medical and rescue service ends.
2.2. Swimming in the sea is permitted with the yellow flag raised on the signal mast.
2.3. Beach guests can use a specially designated swimming area for children and those who cannot swim.
2.4. Guests of the Bogatyr Group of Companies receive beach equipment (umbrella, sun lounger, a place in the aerarium) without payment by presenting a guest card at the beach reception desk.
2.5. Beach guests who are not staying at the hotel pay for the services according to the price list and receive a bracelet, which they must wear on their wrist and present it to the beach employee at the first request. Transfer of the bracelet to other visitors is prohibited.
2.6. In order to ensure public safety and prevent terrorist attacks on the beach, video surveillance is carried out throughout the beach (with the exception of changing cabins and bathrooms).
2.7. The administration has the right to terminate the provision of beach services (restrict visitor access, organize a mandatory exit for visitors from the beach, etc.), due to changes in weather conditions that impede safe recreation and use of the water body, warning beach guests over the loudspeakers system.
3. It is prohibited for the beach visitors to do the following:
3.1. Swim in a storm of more than two points when black ball is displayed on the signal mast, when information signs with a corresponding sign prohibit swimming, when weather conditions change, and the rescue service warns guests about any emergency.
3.2. Swim behind the buoys enclosing the swimming area.
3.3. Located on the beach topless.
3.4. Be on the beach with animals; let them swim in the sea.
3.5. Smoking on the beach.
3.6. Leaving children unattended in danger.
3.7. Allowing children under 14 unattended in the beach without an accompanying adult.
3.8. Drink alcohol and swim in the sea while intoxicated.
3.9. Swim in beach showers using any shower products and soap solutions.
3.10. To contaminate the sea and the coast.
3.11. Swim at night.
3.12. Place wheeled vehicles on the beach.
3.13. Advertising, commercial, trade activities not coordinated with the administration are prohibited.
3.14. Persons who cannot swim must swim without life jackets outside the designated “non-swimmer swimming zone”.
3.15. Jump into the water from the pier, parapet, viewing platform, rocks, stones and other objects;
3.16. Swim on an unequipped beach;
3.17. Dive and dive under water on a holding breath, as well as dive with the capture of the swimmers underwater;
3.18. Dive using self-contained breathing apparatus, engage in underwater hunting in places not intended for these purposes;
3.19. Visit the beach with open wounds, infectious, skin and other types of diseases that may pose a threat to the health of other visitors;
3.20. Enter any technical and service premises, equipped with a sign "No entry" or "Service room";
3.21. Hand-selling food, alcoholic beverages, tobacco products, as well as bringing and consuming your own food.
3.22. It is forbidden to swim close to ships, boats, boats, jet skis. A current arises near a vessel in progress, which can tighten under the propeller.
3.23. It is forbidden to swim under the swimmers, "drown", give false signals for help. Rough games on the water are not allowed.
3.24. The movement of bicycles and motor vehicles.
3.25. Violate the fire safety requirements established by law. Bring to the beach firearms, gas, pneumatic and cold weapons, piercing and cutting objects, as well as explosive and flammable substances.
3.26. Violate the rules of conduct on the water.
3.27. Ignore the requirements of the medical and rescue services.
3.28. Swimming in the rental area of boats and is located in the technical area on the shore, fenced with flags and prohibiting signs.
3.29. Carry / use explosive, flammable, poisonous, as well as other substances that are dangerous to others.
4. Obligations of beach visitors:
4.1. Observe the rules of conduct on the water.
4.2 Treat each other with respect and do not interfere with the rest of others.
4.3. Listen to the demands of rescuers and medical personnel.
4.4. In case of unforeseen, emergencies or emergency situations, including in adverse weather conditions, immediately leave the beach.
4.5. If you find items left unattended, do not touch, open, do not move the discovered items, immediately inform any beach employee about them.
4.6. Prevent damage to beach equipment and property.
4.7. Do not use rescue equipment for other purposes.
4.8. Inform the rescuer and medical staff if you feel unwell.
4.9. Comply with the requirements of lifeguards and beach administrators regarding safety, order and cleanliness. These employees reserve the right to terminate the Guest's stay on the beach if the Guest is in a state of alcohol or drug intoxication, in a mentally unstable state, and does not respond to the comments and demands of the lifeguards and the beach administrator and does not comply with these Rules.
5. Rights of beach visitors
5.1. Guests of the “Bogatyr” Group of Companies have the right to use a chaise longue, umbrella, a place in the shaded aerarium and the beach infrastructure without payment.
5.2. If any dispute arises regarding the provision of services, the guest has the right to contact the responsible beach employees.
5.3. If you are injured or feel unwell, get qualified first aid at the beach medical center for free.
5.4. In case of theft, damage to property or loss of loved ones, guests of the beach can contact the security officer.
5.5. Beach guests have the right to use the entire infrastructure of the equipped beach (changing cabins, bathrooms, rescue and medical services) free of charge.
5.6. Use the services of a safe beach (video surveillance system, equipped security post, emergency calls).
5.7. Receive information about the state of the weather, rules of behavior on the beach, beach services, promotion of a healthy lifestyle, announcements over the speakerphone in case of emergency (loss of a child, relative, change in weather conditions, etc.)
5.8. Get paid leisure services (Entertainment and recreation system);
5.9. Follow the general recommendations for staying on the beach:
5.9.1. Do not swim in the sea for too long (no more than 10-15 minutes). This can lead to chills as well as muscle cramps.
5.9.2. Cautiously swim on air mattresses, circles, etc. The wind or current can carry them far from the shore, overflow with water, they may slip out of hands due to wave, air can escape from them which can lead to loss of buoyancy.
5.9.3. After prolonged exposure to the sun, enter the water gradually so that the body gets used to the cool water, while wiping the heart area with water.
5.9.4. After eating, swim no earlier than an hour later.
5.9.5. During swimming, do not make unnecessary movements, do not keep your muscles in constant tension, do not break the rhythm of breathing, do not overtense yourself.
5.9.6. Those who do not know how to swim in the water area of the beach in a designated area, fenced off by floats with a depth of no more than 1.5 meters.
5.9.7. Swimming children in the sea, in a sector fenced with a float walkway with a maximum depth of 1.2-1.3 meters, under the supervision of adults.
5.9.8. Drink plenty of water.
5.9.9. Monitor sun exposure to avoid heatstroke. Wear a hat.
5.9.10. It is not recommended to swim in the sea for the following persons: Pregnant women in late pregnancy, persons with a pacemaker and heart disease, persons with increased skin sensitivity to salt water and the sun, persons with contraindications for health reasons, as well as persons with a disease - they can be aggravated by sun exposure and / or prolonged exposure to water.
6. Rights and obligations of the beach administration
6.1. The beach administration of Bogatyr Group of Companies of Sochi-Park JSC is entitled to:
6.2. Do not allow persons violating public order, persons with signs of alcohol or drugs intoxication, interfering with the rest of other visitors and posing a danger to them on the beach.
6.3. Remove persons who refuse to comply with these Rules from the beach.
6.4. Provide beach visitors with services that meet the requirements of regulatory enactments of the Russian Federation and the provisions of these Rules.
7. Recommendations for preventing the spread and prevention of coronavirus infection (COVID-19) while on the beach.
7.1. The beach visitor is recommended:
7.1.1. Follow the rules of personal hygiene (hand hygiene, sneezing and coughing etiquette).
7.1.2. Eliminate or minimize the joint stay on the beach area with other guests at a distance of less than two meters (social distance).
7.1.3. If you feel unwell, fever and observe other signs of an infectious disease, contact the beach medical center.
8.1. The relationship between the parties for the provision of services is governed by the legislation of the Russian Federation.
8.2. JSC “Sochi-Park” is not responsible to the visitor of the beach area for the following:
8.2.1. For improper performance or non-performance of their duties as a result of force majeure circumstances (force majeure);
8.2.2. For the health of the visitor in the case of consuming food and drinks purchased in places of unauthorized trade or from hands - for causing harm to the visitor of the beach through the fault of third parties or the visitor himself;
8.2.3. For the safety of personal belongings;
8.2.4. For consequences or damage to the life, health and property of beach visitors, and also does not accept and does not consider claims if such consequences have arisen as a result of visitors' failure to comply with the requirements and recommendations enshrined in these Rules, the information indicated on warning signs and inscriptions, as well as failure to comply with the lawful instructions of the beach staff;
8.2.5. In the event that a visitor to the beach swims behind the buoys and does not respond to the warning signals of the rescue service about the need to swim in the designated controlled area, as well as a possible threat to life and health.
8.3. Responsibility for the negative consequences arising on the beach due to ignorance and / or non-observance of these Rules and / or instructions (recommendations) bears the visitor himself.
8.4. When third parties provide services on the beach, all claims regarding the quality of these services are presented by the visitor to the third parties.
8.5. Responsibility for the life and health of minors while they are on the beach area and the adjacent water area is borne by their parents or other legal representatives.
Rules for visiting the Health Center
1. General Provisions
1.1. The Health Center on the territory of the Bogatyr Hotel Complex (hereinafter referred to as the Hotel) includes:
- hydrothermal complex (indoor / outdoor pool, Russian, Finnish saunas, Turkish hammam);
1.2. These Rules are binding for all, without exception, Visitors who are on the territory of the Health Center. The visitor is obliged to carefully read these Rules. Receiving a cash register check and / or bracelet is a confirmation that the Visitor is familiar with these Rules, fully agrees with them and undertakes to comply with them, bearing the risk of adverse consequences in case of violation. When an organized group of persons visits the Wellness Center, the group leader is responsible for compliance with these rules by all members of the group.
1.3. The rules are not a public contract or a public offer and are aimed at obtaining comprehensive information about the service provided, ensuring the safety of the service.
1.4. The Health Center Rules are drawn up in accordance with the regulatory requirements of the legal acts of the Russian Federation.
1.5. Responsibility for the consequences arising on the territory of the Health Center due to ignorance and / or non-observance of these Rules and / or instructions (rules) for the use of water bodies on the territory of the Health Center is borne by the Visitor himself.
1.6. Information about the company name, location, working hours of the Contractor, phone numbers are posted on the information stand ("Consumer's Corner") located at the entrance to the Wellness Center in a place convenient for Visitors. The information stand also contains a list of services, a price list for the services provided, these Rules, a book of reviews and suggestions and other information necessary in accordance with the legislation of the Russian Federation.
1.7. These Rules establish the procedure for servicing (rendering services) of the Visitors of the Health Center, the mandatory requirements of safety, hygiene and other requirements for the Visitors, rights, obligations and limits of responsibility of the administration of the Health Center and Visitors, conditions for the provision and payment of services, prohibitions on visits The Health Center, the rules for visiting the Health Center by minors, as well as the procedure for Visitors in case of emergencies.
2. General rules for the use of services
2.1. The right to visit the Wellness Center is granted only to persons who have paid for the service, with the exception of visiting the outdoor swimming pool and gym, which are included in the cost of living. 2.2. Visitors are only allowed to enter the Wellness Center during the established opening hours, which are indicated at the entrance to the Wellness Center and at the Consumer Corner. Visitors are obliged to vacate the Wellness Center for the duration of its work, as well as for the period of technical breaks.
2.3. The stay at the Wellness Center is monitored by the Wellness Center employee.
2.4. The visitors shall not enter the Wellness Center 30 minutes before the end of its work and 15 minutes before the start of the established technical break. The visitor must leave the Wellness Center at least 15 minutes before the end of his work or the start of a technical break.
2.5. Visitors must respect each other and not interfere with the rest of other Visitors.
2.6. In order to ensure the safety of Visitors, they are monitored by video throughout the entire territory of the Health Center (with the exception of changing rooms and toilets).
2.7. In accordance with Art. 32 of the Law of the Russian Federation "On Protection of Consumer Rights" and with Article 782 of the Civil Code of the Russian Federation for the services rendered, the administration of the Health Center does not return money.
2.8. Visitors must comply with the health, safety, order and cleanliness requirements of the Health Center staff.
2.9. In case of unforeseen, emergency or emergency situations, including in unfavorable weather conditions, visitors are obliged to leave its territory at the request of the employee of the Health Center.
2.10. Visitors are prohibited from entering any technical and service premises that are equipped with a "Service Room" sign. Visitors who entered such premises are fully responsible for malfunctions and accidents that occurred in this area.
2.11. The number of chaise lounges, umbrellas, lockers for changing clothes provided free of charge is limited, therefore the administration does not accept claims about inconveniences associated with this.
2.12. On the territory of the Wellness Center, any advertising, trade, commercial activity not coordinated with the administration is prohibited.
2.13. The area of the paid additional service may be limited for other Visitors.
2.14. Visitors are prohibited from misusing furniture found throughout the Wellness Center.
2.15. Wellness Center opening hours:
- hydrothermal complex and gym daily 09:00 to 21:00;
- outdoor pool daily from May to October from 08:00 to 20:00;
- gym from 09:00 to 21:00.
2.16. The administration has the right to suspend the work of the Health Center (restrict the access of Visitors, organize a mandatory exit from the territory for Visitors, etc.) due to changes in conditions that prevent the safe use of the services of the Health Center.
3. Ban on visits
3.1. Persons of all age categories have the right to visit the Wellness Center, except for the exceptions provided for by these Rules.
3.2. Visits to the Wellness Center are prohibited:
3.2.1. Persons suffering from infectious, acute viral, contagious skin and venereal, fungal diseases; open wounds and any other diseases that may pose a threat to the health of other visitors;
3.2.2. Persons suffering from cardiovascular, mental illness (posing a threat to others), with urgent surgical pathology;
3.2.3. Persons with open, infectious wounds, aseptic dressings, suffering from furunculosis, conjunctivitis, helminthiasis;
3.2.4. Persons in the period of exacerbation of chronic diseases;
3.2.5. Persons with a tendency to allergic reactions;
3.2.6. Persons in a state of alcoholic intoxication, as well as persons under the influence of narcotic, psychotropic or other intoxicating substances;
3.2.7. Persons whose behavior may pose a threat to order, safety, hygienic state of the Wellness Center or contradict the rules of conduct accepted in society;
3.2.8. Persons with other ailments that pose a risk to personal health and safety, as well as to the health and safety of other visitors;
3.2.9. Persons under 14 years old inclusively, unaccompanied by adults.
Visitors to the Wellness Center who violate the prohibitions specified in this clause are fully responsible for damage caused to their health, the health of other visitors and related material costs.
3.3. If there is any suspicion that a visitor has a disease specified in this section, the Administration of the Health Center has the right to require the Visitor to contact the medical staff of the Hotel for the purpose of medical control, according to the results of which the Visitor may or may not be allowed to use the services of the Health Center.
3.4. Pets are not allowed in the Wellness Center.
4. Procedure for booking and paying for services
4.1. Reservation of the services of the Wellness Center, with the exception of the outdoor pool and the gym, is carried out by appointment by phone 3000 or 3604, on the official website of the Hotel https://bogatyr-castle.ru/ or directly at the Wellness Center.
4.2. The outdoor pool and gym are included in the rate and are not subject to additional charges.
4.3. Payment for services is carried out according to the tariffs in force at the time of booking.
4.4. The paid time confirms the right of the Visitor to use the services of the Wellness Center for the entire time in accordance with the paid tariff. In case of an early exit from the territory of the Health Center, that is, in the case when the entire allotted time limit was not used by the Visitor, the money for the unused time is not refundable to the visitor.
4.5. The visitor is obliged to pay for the services of the Wellness Center in the amount of 100% according to the current price list.
4.6. The provision of services may be temporarily suspended due to technical problems and / or adverse weather conditions.
4.7. After paying for the service, the employee of the Wellness Center gives the Visitor a cash register receipt and a bracelet from a locker / individual box. The checkout receipt and bracelet must be kept by the visitor until the end of the visit to the Wellness Center and the bracelet must be returned to the Wellness staff member.
4.8. The visitor is responsible for the safety and integrity of the bracelet. Transfer of the bracelet to other visitors is prohibited.
5. General rules of conduct for visitors on the territory
5.1. Prohibitions and restrictions for visitors to the Wellness Center:
5.1.1. Visitors are prohibited from bringing inflatable rings and other special swimming aids, with the exception of special children's vests.
5.1.2. Carry any glass products, including dishes, other dangerous items. Visitors are prohibited from using glass containers, dishes.
5.1.3. The following is prohibited throughout the Health Center: smoking tobacco products (cigarettes, cigars, cigars, cigarettes, hookahs, etc.), the use of electronic means for smoking, as well as smoking mixtures and smoky substances.
5.1.4. The use of non-smoking tobacco products by Visitors, that is, intended for sucking, chewing or sniffing, is prohibited throughout the Health Center.
5.1.5. Visitors are not allowed to bring hookah products.
5.1.6. In order to comply with sanitary and epidemiological standards and ensure the safety of Visitors, it is prohibited to bring food and drinks in glass containers / packaging and / or opened original containers / packaging, with the exception of special baby food packed in plastic containers.
5.1.7. It is prohibited to bring firearms, gas, pneumatic and cold weapons, piercing and cutting objects, as well as explosive and flammable, toxic and strongly smelling substances.
5.1.8. Any kind of discrimination and disrespect due to differences in nationality, religion, age, social status or other grounds is strictly prohibited.
5.1.9. Visitors are prohibited from entering the decoration area.
5.1.10. Visitors are prohibited from violating generally accepted norms of behavior (morality and ethics).
5.1.11. Visitors are prohibited from littering and violating the sanitary and hygienic state of the Wellness Center (throwing away garbage, spitting on the floor, throwing gum, etc.).
5.1.12. Visitors are prohibited from using any vandal actions against equipment, property and plants.
5.1.13. Visitors are prohibited from using swimming pools, saunas in a state of alcoholic, narcotic, toxic intoxication, or under the influence of psychotropic and other intoxicating substances.
5.1.14. To avoid falls and injuries, visitors are prohibited from running, shouting, pushing, whistling, calling for help unnecessarily, misleading other visitors and staff.
5.1.15. Pregnant women should visit the sauna and hammam only after consulting a doctor.
5.1.16. It is prohibited to drink alcoholic beverages to persons under 18 years of age.
5.1.17. Pour water or other liquid onto electrical installations.
5.1.18. Leave children unattended.
5.1.19. To use water bodies, saunas, hammam for persons with medical or other contraindications.
5.1.20. Visitors are prohibited from ignoring the instructions on the depth of the pools, instructions and rules for the use of other infrastructure facilities of the Wellness Center (in case of misunderstanding, you should contact an employee for clarification).
5.1.21. Use the pools For non-swimming visitors without a life jacket. The Administration is not responsible for the safety of such Visitors in the event of their violation of this Rule.
5.1.22. Visitors are obliged to comply with other prohibitions (restrictions) provided for by these Rules.
5.1.23. Visitors are not allowed topless and / or without underwear.
5.2. Duties of Visitors to the Wellness Center
5.2.1. Before visiting the Wellness Center, Visitors should assess their physical and swimming ability. Compliance with all rules, guidelines and instructions prevents harm to health.
5.2.2. Before paying for the services of the Wellness Center, the Visitor must carefully read these Rules and the current tariffs.
5.2.3. Visitors who cannot swim are required to wear special swimming vests.
5.2.4. The visitor is obliged to comply with these rules and the requirements of the employees of the Wellness Center in relation to ensuring safety, maintaining order and cleanliness on its territory.
5.2.5. Visitors must respect each other and not interfere with the rest of other Visitors.
5.2.6. In case of detection of theft or damage to the Visitor's property, the Visitor is obliged to immediately inform the employee of the Health Center.
5.2.7. In the event of an unforeseen, emergency or emergency, Visitors are required to leave the Wellness Center immediately.
5.2.8. The visitor is obliged to keep a receipt for paid services until they leave the Wellness Center.
5.2.9. The visitor is obliged to take good care of the property of the Wellness Center.
5.2.10. The visitor is obliged to dispose of garbage only in special containers provided for this.
5.2.11. The visitor is obliged to fulfill other obligations stipulated by these Rules.
5.2.12. The visitor is obliged not to bring expensive and valuable things (jewelry, chains, rings, pendants, bracelets, mobile phones, photo and video equipment, etc.) that may deteriorate under the influence of moisture or may be lost and / or damaged.
5.2.13. The Visitor is obliged not to use the services with jewelry of any kind or other jewelry that may harm the Visitors themselves and / or the equipment of the Wellness Center.
5.3. Wellness Center Visitor Rights
5.3.1. Free use of the sun loungers located in the outdoor pool and gym.
5.3.2. If there is any uncertainty regarding the use of the services of the Wellness Center, Visitors have the right to contact the responsible employees regarding the provision of the necessary information.
5.3.3. To provide first aid.
5.3.4. Enjoy other rights provided for by these Rules.
6. Rights and obligations of the Administration
6.1. The Health Center Administration has the right to:
6.1.1. Do not allow persons under 14 years of age to enter the territory without being accompanied by adults;
6.1.2. Do not let into the territory of the Wellness Center persons whose behavior may disturb the order, pose a danger to other visitors, hygienic condition and / or contradict the accepted social norms of behavior;
6.1.3. Do not let in persons who do not agree to abide by these Rules or do not understand them;
6.1.4. Prohibit access to the territory for persons falling under the signs specified in clause 3.2. and p. 3.4. of these rules;
6.1.5. Remove from the territory of visitors who are in a state of alcoholic or drug intoxication, interfering with the rest of other visitors, including due to smoking cigarettes or other products (hookah, electronic cigarettes) that cause harm to other visitors, employees or property of the Health Center, creating a danger of causing such harm. In this case, the Visitor's money is not refundable.
6.1.6. Stop (suspend) the operation of any facility of the Health Center, in the following cases: sanitization (according to the requirements of SanPin), scheduled preventive or current repairs, technical breaks associated with the design features of the equipment, emergency situations beyond the control of the Administration, related to ensuring the safety of visitors, in the event of force majeure circumstances, which include natural disasters (floods, earthquakes), man-made disasters (equipment failures, power outages), strikes, wars, actions of state authorities and management or other Administration of the circumstances that make it impossible to provide services to the visitor;
6.1.7. Stop accepting payments and Visitors' access to the territory in case of special events;
6.2. The Health Center Administration is obliged to:
6.2.1. Provide complete and reliable information on the procedure for providing services and their cost;
6.2.2. In order to ensure the safe stay of visitors on the water, organize the placement, training and permanent stay of personnel in the area where visitors are located;
6.2.3. To use for the provision of services only those consumables and equipment that meet safety requirements in accordance with established standards;
6.2.4. Provide services for Visitors in compliance with the relevant requirements of the regulatory acts of the Russian Federation and the provisions of these Rules.
7. Rules for visiting the Health Center by minors
7.1. Children under 14 years of age inclusive have the right to visit the Wellness Center only when accompanied by adults who are fully responsible for them, are responsible for their safety, as well as for the damage caused by them.
7.2. Responsibility for minors (children, adolescents) while they are on the territory of the Health Center is entirely borne by accompanying adults.
7.3. When a group of Visitors visits the Health Center, which includes minors, the head of the group, the senior of the group, is responsible for observing the Rules for visiting the Health Center by minors.
8. Rules for the use of changing rooms, showers and toilets
8.1. The visitor must go to the changing room and change clothes, if necessary, put things in the locker.
8.2. Visitors are not recommended to leave documents, cash, payment cards, phones, keys, jewelry, jewelry, and other personal valuables in the lockers. The Administration is not responsible for the loss of funds, loss and / or damage to any personal valuables of the Visitors.
8.3. After visiting the Wellness Center, the Visitor is obliged to pick up the left things in the changing room by returning the key / fob from the locker to the employee of the Wellness Center. The administration is not responsible for things that were not picked up by the Visitors from the locker. The procedure for storing found and forgotten things is governed by the Rules of Residence and Use of Services at the Hotel.
8.4. In case of loss of the key / fob from the locker, the employee of the Wellness Center requires proof of ownership of the surrendered property in the presence of a security officer. The issuance of this property to the Visitor is carried out after the Visitor has provided the original identity documents, a receipt for payment for the lost key / key fob and a receipt for the property.
8.5. Dressing and undressing outside the designated areas is prohibited.
8.6. It is prohibited to store items and substances in lockers that are prohibited by these Rules.
8.7. Visitors are prohibited from disassembling and untwisting taps and nozzles when visiting showers and toilets; break dispensers for soap, paper towels, toilet paper; take away any property.
9. Rules of conduct in the pools
9.1. The territory of the pools belongs to the high-risk zone. Visitors staying in this area are obliged to strictly follow the safety rules for using the pools.
9.2. Visitors are required to comply with the requirements of the Wellness Center staff.
9.3. Visitors are required to follow the safety rules for being on the water.
9.4. Parents and adult visitors accompanying children are obliged to monitor all actions of children, not to violate the rules for using the pools.
9.5. Upon entering the pool, the Visitor is obliged to assess the degree of risk and possible consequences.
9.6. In cases where children violate the established rules and ignore the above restrictions, the accompanying adults are fully responsible for them.
9.7. Before visiting the pools, the Visitor must take a shower;
9.8. Visitors are obliged to comply with the requirements and commands of the employees of the Wellness Center, respond to their signals and warnings.
9.9. On all water bodies it is PROHIBITED:
9.9.1. Use the water body if prohibited by personnel or warning notices;
9.9.2. Use the outdoor pool in adverse weather conditions;
9.9.3. Use the pool for those who cannot / cannot swim;
9.9.4. Litter the pool water, throw foreign objects into the pool, plug up special nozzles and nozzles, jump onto the grates of drain holes and gutters;
9.9.5. Run, jump, make sudden movements, push other Visitors;
9.9.6. Jump and dive into the water from the sides, hold each other under water, hold your breath under water, shout, use acrobatic jumps;
9.9.7. Climb, walk and run along the sides of the pools;
9.9.8. Entering or exiting swimming pools in areas not designated for this;
9.9.9. Discharge human waste and undigested food debris into water bodies, use only a toilet for these purposes.
9.10. Pool information:
9.10.1. Information about the purpose, technical parameters, warnings and requirements, as well as types of hazardous effects are placed on information plates near the pools. The pools are supervised by the Wellness Center staff. The visitor is obliged to follow their instructions.
10. Rules for visiting the sauna and hammam
10.1. The entrance to the sauna is carried out strictly in bathing suits.
10.2. Visitors are required to use individual towels / sheets while in the sauna.
10.3. It is strictly forbidden to pour water or other substances onto the sauna stove. It is forbidden to bring aerosol liquids, food or drinks into the sauna.
10.4. Visitors are not allowed to use brooms in saunas.
10.5. It is not allowed to use the sauna for personal hygiene purposes (shaving, washing personal items, etc.). It is not allowed to use the sauna for drying towels and personal items.
10.6. Visitors are not allowed to leave towels and clothes in the saunas.
10.7. When visiting the sauna, Visitors are prohibited from touching the metal parts of the equipment installed in the saunas.
10.8. Visitors are prohibited from adjusting the appliances in the sauna rooms.
10.9. Visitors are prohibited from applying creams, oils, scrubs and other cosmetic and medicinal products to the body in the sauna area, as well as using a variety of tinctures and extracts.
10.10. After visiting the sauna and before visiting the water zone, Visitors need to take a shower.
10.11. Allocate waste and undigested human food residues in the rooms of saunas and hammam, use only a toilet for these purposes.
11. Rules for visiting the gym
11.1. Providing the services of a gym, the Wellness Center is guided by the fact that the Visitor has no contraindications for physical education.
11.2. The visitor is personally responsible for his health and medical care.
11.3. Individuals who have reached the age of 14 are allowed to exercise independently in the gym.
11.4. Classes in the gym are allowed only in clean sports shoes, it is recommended to use comfortable closed shoes with rubber and non-slip soles.
11.5. It is necessary to move around the hall slowly, without entering the work area of other students.
11.6. After completing the exercises, the practitioner is obliged to remove the sports equipment used by him (dumbbells, rugs, etc.) to the specially designated places.
11.7. Treadmills are equipped with "safety cords", fasten yourself before starting an exercise to stop the movement of the treadmill. At the beginning of a treadmill workout, stand on the stands at the edges of the walking belt, set the minimum speed, and begin the workout after the belt is in motion. Do not get off the simulator until the belt stops completely.
11.8. It is necessary to ensure that long and loose parts of clothing, laces, towels do not fall on the moving parts of the simulators.
11.9. In case of breakage or damage to sports equipment, you must stop classes and inform the administrator about it. Continue classes only after troubleshooting or replacement of sports equipment (inventory).
11.10. It is prohibited in the gym:
11.10.1. Use shoes with leather soles, with spikes, train barefoot or in open shoes;
11.10.2. Run, jump, or distract the attention of those engaged in other ways;
11.10.3. Start classes in the gym with unhealed injuries and general malaise. If you feel unwell during classes, you must stop training and inform the administrator about it;
11.10.4. Touch the moving parts of simulator block devices;
11.10.5. Putting bottles of water on exercise equipment connected to the mains;
11.10.6. Exercise with a naked torso;
11.10.7. Store items and food in training areas.
12. Responsibility for violation of the rules
12.1. In case of loss or damage to property due to the fault of the Visitor, he is obliged to compensate for the damage caused, as well as to bear responsibility for other violations committed by him in accordance with the current legislation of the Russian Federation.
12.2. For damage caused to property, property and / or health of visitors located on the territory of the Health Center, the Visitor is liable in accordance with the procedure established by the legislation of the Russian Federation. For damage caused by minors and persons with disabilities, their parents or other legal representatives are responsible.
12.3. If, through the fault of the Visitor, the Administration of the Health Center is forced to make a partial or complete change of water and / or disinfection in the Health Center, the Visitor is obliged to pay the cost of performing these works / services according to the approved price list.
12.4. Parents, guardians or other accompanying minors who are full-year-olds are responsible for familiarizing the minors who have arrived with them with the rules of the Wellness Center and compliance with these Rules.
12.5. The Health Center Administration is not responsible for underage Visitors under the age of 14, inclusive, left unattended by adult Visitors. The administration is not responsible for the state of health and possible injuries of a minor (child, adolescent), if a minor (child, adolescent) was left unattended by an adult in violation of these Rules or if he violated the rules for visiting the Health Center.
12.6. For smoking in places not designated for this, the Visitor bears the responsibility provided for by the legislation of the Russian Federation.
12.7. For the loss or damage to the bracelet / key from the locker, the Visitor shall reimburse its cost according to the approved price list.
12.8. A visitor who has suffered property and / or non-property damage is obliged to inform the employee of the Health Center about this, indicating the place, time, circumstances of the incident and persons who witnessed the incident.
12.9. The Administration of the Health Center is not responsible for the safety of personal items or jewelry, other valuables of visitors left unattended on the territory of the Health Center, or for the fact that they were lost and / or partially damaged by the Visitor or other visitors.
12.10. The Administration of the Wellness Center is not responsible for the consequences that have arisen in relation to the health and property of the Visitors (injury, damage, other harm) or damage caused to third parties, if such consequences have arisen as a result of the Visitors' failure to comply with the requirements and recommendations enshrined in these Rules, information, indicated on warning signs and inscriptions, as well as failure to comply with the lawful instructions of the employees of the Wellness Center.
12.11. The employee of the Wellness Center is authorized to take measures against Visitors who are intoxicated or under the influence of drugs, as well as against Visitors who do not respond to staff comments and do not comply with these Rules.
12.12. The visitor agrees to comply with these Rules and bears full responsibility for their violation in accordance with these Rules and the current legislation of the Russian Federation. Failure to comply with the rules for visiting the Health Center is the basis for the removal of the Visitor from its territory, without any monetary compensation.
12.13. For non-fulfillment or improper fulfillment of obligations for the provision of services, the Administration of the Health Center bears responsibility as provided for by the legislation of the Russian Federation.
12.14. Claims related to deficiencies in the services provided may be submitted by the Visitor in accordance with the legislation of the Russian Federation.
12.15. Visitors who have entered any technical and service premises are fully responsible for malfunctions and accidents that occurred in this area or that arose as a result of the visitor's regulation of the engineering and technical equipment of the Health Center.
13. The order of actions of visitors in case of emergencies
13.1. In the event of emergencies - natural disasters, man-made disasters, fires, etc., visitors should not panic.
13.2. Visitors are obliged to strictly follow the commands of the staff of the Wellness Center.
13.3. After a command from the staff or an alarm transmitted through the warning system, Visitors must vacate, leave the territory of the Wellness Center, changing rooms, bathrooms, etc. and go to open areas, leave the Wellness Center using emergency exits.
13.4. Evacuation schemes are located on the territory of the Wellness Center.
13.5. When leaving the Wellness Center, Visitors must remain calm, do not run, and do not create crowds in the aisles and stairs.
13.6. Adults Visitors must ensure that children are safely evacuated.
14. Final provisions
14.1. These Rules are published on the website, as well as posted on the information stand ("Consumer Information Board") and other places on the territory of the Health Center.
Hygiene and safety rules
Currently the Hotel "Bogatyr" has special hygiene and safety rules. Some services are limited, restricted or not available.
Along with the measures in force in Sochi Park, we ask you to pay attention to the following instructions for the Hotel "Bogatyr":
We ask you to visit the Hotel "Bogatyr" only in good health condition. Visitors who have been in contact with a person infected with COVID-19 in the last 14 days, or visitors with SARS / high fever symptoms, must not visit the hotel. At the entrance to the hotel the staff will measure the temperature of each guest using contactless thermic imager.
Due to the mask mode, you must wear in all places a mask that covers your mouth and nose. Please note that scarves and shawls are not allowed. We recommend that you bring enough masks with you to visit the hotel and the park, they can also be purchased on site. The rules for the prevention of coronavirus infection, wearing masks and hygiene rules can be found on the official website of Rospotrebnadzor.
Please follow the social distancing rule (distance - at least 1.5 meters), you can navigate by the markings on the floor. A crowd of more than three people is not allowed except for the case of a family.
Please use stairs if possible. No more than two people or one family can be in the elevator at the same time.
For your safety:
- When paying, we recommend not to use paper money and make your choice in favor of contactless payment methods.
- Wash your hands thoroughly and use hand sanitizers. Please do this regularly.
- We ask you to follow sneezing and coughing etiquette.
Security measures at the Hotel "Bogatyr"
For your safety, we regularly clean and sanitize rooms, public areas and a variety of surfaces, including handrails, elevator buttons, light switches, ATM machines, beverage machines and doorknobs.
The hotel has introduced new standards of staff work. All employees wear protective masks, disposable gloves and comply with hygiene requirements.
Dispensers with certified skin sanitizers are placed in the guest and service areas.
Indoor air is disinfected daily using ultraviolet bactericidal irradiators. If you have a fever, cough, or shortness of breath, please seek medical advice by notifying hotel staff at 3000 or 3107.
Indoor areas and services
We ask you to keep in mind that Children's club "Carousel" is currently unavailable, however, changes to reopening may occur daily.
You can sign up for various beauty and relaxation programs at the "Bogatyr" spa center provided by our experienced specialists.
Rules to stop the spread and to prevent coronavirus infection (COVID-19)
Dear guests, we take great care to ensure the safety of our guests and employees and comply with all recommended measures to prevent the spread of Сovid-19. Please check the additional hotel policies which are in force at the moment.
1. General provisions
1.1. These Rules govern the relationship between consumers (hereinafter referred to as guests), i.e. individuals who intend to order or order and use the services of the Hotel during the period of quarantine in the Krasnodar region related to the prevention of the spread of coronavirus infection (COVID-19).
1.2. These Rules have been developed in accordance with the approved recommendations of Rospotrebnadzor and Rostourism “MR 3.1 / 2.1.0193-20 3.1. Prevention of infectious diseases. 2.1. Public hygiene. Recommendations for the prevention of new coronavirus infection (COVID-19) in institutions engaged in temporary accommodation of visitors (hotels and other accommodation facilities). Methodical recommendations” dated from 04.06.2020 (hereinafter referred to as recommendations)
1.3. These Rules and recommendations are mandatory for all guests and employees of the Hotel.
2. Obligations of the Guest
2.1. To live in the room alone or with members of your family.
2.2. Immediately before check-in, undergo an examination for signs of respiratory diseases and measure the temperature in the medical assistant's office of the Hotel. After receiving the mark from the paramedic, proceed to the procedure for checking in at the Hotel. In case of arrival of the Guest beyond the working hours of the paramedic service, the temperature is measured by an employee of the Department of Reception and Accommodation of Guests and is recorded in the registration card. At the same time, the Guest is given a room key, valid only until 10:00 am, for the extension of which all guests living in the room must undergo an examination and temperature measurement from a paramedic, get his opinion and contact him at the reception and accommodation counter.
2.3. During the entire period of stay, measure the temperature at least once a day at the food point (at breakfast / lunch / dinner), and in case of non-attendance, in the medical assistant's office of the Hotel. 2.4. Take food and visit the wellness center at a strictly allotted time by appointment.
2.5. Fulfill the requirements of the staff of a medical institution or an ambulance team called by the staff of the Hotel in connection with suspicions that the Guest has signs of an infectious disease.
2.6. In case of isolation in an isolator (observatory chamber) on the territory of the Hotel, during the entire period of stay in it, observe all the instructions and recommendations of the officials conducting the epidemiological investigation and officials of the Hotel Complex “Bogatyr”.
3. Recommendations for the Guest on the prevention of coronavirus infection (COVID-19) spread
3.1. When checking into a room at the reception and accommodation counter, observe a social distance of at least 1.5 m, focusing on the signal markings, and also observe this distance when visiting public catering points, a health center and throughout the Hotel.
3.2. Pay for services not in cash, but in a contactless way.
3.3. Air the room at least once every 2 hours.
3.4. For respiratory protection in public areas of the hotel, it is recommended to use a mask and change it at least once every 3 hours.
3.5. Treat hands with an antiseptic.
3.6. If you feel unwell, fever or other signs of ARVI, immediately notify the Hotel by contacting the reception and accommodation counter or by calling 3000 or 3107.
4. Obligations of the Hotel
4.1. Provide the Guest with conditions of stay at the Hotel in accordance with the recommendations of Rospotrebnadzor.
4.2. Ensure that the Guest is provided with a clean pen for signing documents during check-in / check-out procedures and in other cases when it is necessary to use it.
4.3. Arrange conditions for the Guest to pass the examination and measure the temperature in the paramedic's office.
4.4. Arrange meals for Guests on the territory of the Hotel with the possibility of maintaining social distance and seating at a separate table for members of the same family.
4.5. Organize a visit to the wellness center with the possibility of social distance compliance.
4.6. To provide on the territory of the Hotel the possibility of treating hands with the help of contactless counters with antiseptic agents.
4.7. No more than 10 people are allowed to be in the indoor pool at the same time, and no more than 50 people in the outdoor pool.
4.8. No more than 3 people are allowed to be in the gym at the same time.
4.9. It is not allowed for more than 6 people to be simultaneously on the territory of the children's sports ground in the open air.
4.10. To clean the rooms using disinfectants at least once a day during the entire stay. Isolate the Guest with signs of poor health, fever or other signs of acute respiratory viral infections and immediately inform the medical institution about this and / or call an ambulance.
5. Rights of the Hotel
5.1. The Hotel has the right to refuse the Guest to provide accommodation services unilaterally and to evict the Guest from the Hotel in cases of violation of these Rules or taking actions (omissions) that threaten the safety of life and health of other Guests and employees of the Hotel. In case of these violations, the representatives of the Hotel together with the Guest shall draw up an Act on rules violations.
6.1. The Hotel is not responsible for the Guest's health in case of harm to the Guest's life and health through the fault of third parties or the Guest himself.
6.2. The Guest is responsible for providing the Hotel with false and inaccurate information. The risk of the consequences of providing such information in full is borne by the Guest.
6.3. If a decision is made to check out the Guest, the latter is obliged to leave the Hotel within 3 (three) hours from the moment of drawing up the Act on fixing violations. If the Guest does not independently leave the Hotel or refuses to follow the recommendations of the ambulance team about the need to undergo examination or hospitalization in an inpatient medical institution, the Hotel has the right to start the process of forced eviction, including with the involvement of law enforcement officers.
6.4. Refusal to leave voluntarily or undergo voluntarily a medical examination for signs of an infectious disease in a medical hospital, is regarded by the Parties as a refusal of the Guest from services, as a result of which the Hotel has the right to withhold funds for the remaining period of stay as compensation for expenses actually incurred to the Hotel.
Dear guests, please follow these rules of stay at the hotel “Bogatyr”!
You can buy masks and sanitizers right on the spot: in convenient vending machines in the park - at the entrance hall and in the rooms of mother-and-child (for baby care) and at the hotel “Bogatyr” – they are located on the 1st floor.
We thank you for your understanding and compliance with the Rules. We wish you to have a pleasant stay!